Offer and Project Quality Assurance Engineer

Job description

Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

Commercial Buildings consume 33% of world's energy consumption & it's where people spend most of indoor time. Buildings need a brain to intelligently manage & control many sub-systems and thousands of connected data points to help Building owners create a productive and comfortable environment for its occupants, reduce energy consumption and run building operations efficiently. The Buildings Business of Schneider Electric provides that intelligent building management system through its SmartStruxure solution to deliver Comfort and Efficiency for Building owners and occupants.

Position Profile


Working closely with the Product Architect, Design Lead, Future Offer Manager and Project Manager, the Quality Assurance Engineers' mission is to ensure product development projects deliver what is promised to the customer reaching quality excellence in Offer Creation. The Quality Assurance Engineer monitors the future offers in their portfolio and drives any actions required to ensure customer satisfaction. This particular position is responsible for the project quality and customer satisfaction of Building Management Field Devices offers, with a portfolio currently including field controllers, valves & actuators and environmental sensors.

Responsibilities & Key Tasks


Offer Quality
· Support the plant quality manager on any offer quality aspects, acting as a single point of contact between the Business and the plant.
· Implement Schneider Electric quality processes for new and existing offers, following the OCP process.
· Ensure robustness in supplier quality.
· Help capture and analyze field quality experience and feed offer development for continuous improvement.
· Represent the Building Management Line of Business CS&Q organization in the location.
Project Quality
· Ensure that Offer Quality is built into each new project to make sure satisfaction is reached for potential future customers.
· Guarantee that the Voice of Customer is well collected and analyzed in order to provide robust and ranked customer requirements to the project team: Lead the CTQ (Critical to Quality) workshops and develop CTQs for the project.
· Make the synthesis on lessons learned on product development and from field experience.
· Define Offer Quality Goals during project lifecycle to include all aspects affecting customer experience (deliveries, services, documentation, etc).
· Attend all relevant project team meetings and “inject” the Voice of the Customer to ensure its properly taken into account.
· Support the deployment of new project processes (PMP, offer safety, On Spec, …).
· Make sure that risk identification, assessment and mitigation plans are managed and updated in the project (assist the Project Manager, or lead by delegation).
· Support and coach the project team on methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets.
· Prepare the quality stage gate slides (PQMA, PCM) and propose gate decision.
· Define EWS (Early Warning System) together with Technical Support, Continuous Engineering, Offer Manager and OQL before launch.
· Travel up to 15%.

· All CS&Q team members are also a change agent for customer satisfaction AND business partner. PQL can be asked to drive or contribute to any transverse initiative in that area.

Desired profile

Qualifications :

Qualifications


·  Building automation and%5Cor HVAC systems.
·  Strong quality process knowledge, especially related to Offer Safety, PEP and PMP.
·  Problem solving methods and statistics (8D, 5 Why, Ishikawa, …).
·  Customer application knowledge is a plus.
·  Product Verification and Validation knowledge.
·  Release Management (SW) knowledge is a plus.

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

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Schneider Electric is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.