Customer Service Specialist 1 (Inside Sales) - Ortigas - Schneider Electric - National - Wizbii

Customer Service Specialist 1 (Inside Sales) - Ortigas

Description de l'offre

· Track and work with Customer Orders within Business System and react as necessary
· Responsible for Order management, Order Entry and Expedites
· Provides customer inbound, outbound phone support and marketing initiatives through phone and email
· Follows team's defined process and procedures and company policies
· Ensures that required information is logged into central information system pertaining to customer information and request
· Provides accurate solution/assistance to customers on a timely manner
· Ensures completeness of required parameters for order entry.
· Reply to customers asking for their order status and expedite
· Regularly updates self on product and process developments
· Escalate out of his boundary issues to team lead
· Provide and generate individual and team reports
· Reports to team leader and to manager of the things possible areas for improvement
· Ensures that orders are entered accurately
· Clarify or verify order details to customers or field sales engineers
· Follows the order entry process set
· Anticipates and foresees order entry requirements of customers based on purchase order details
· Adheres to Service Level Agreement set by the department, if not exceeds
· Accurately create or generate the needed quotation
· Provide accurate pricing details
· Provide accurate catalog number and accessory details
· Provide necessary notes for exemptions or conditions
· Read and understand specification documents or one line drawings provided by the customer
· Provide complete submittal proposal to customer
· Ensures that correct drawings will be provided to the customer
· Coordinate closely with Field Sales Engineers regarding order or job updates
· Monitor orders entered in the system
· Coordinate with the planner to make sure the order is scheduled based on the requested ship date
· Coordinate with other department such as shipping, credit analyst, application engineers, and customer service to assure that order will be scheduled or expedited as per customer request
· Submits reports like quote logs, expedite report, and 3A holds etc as per District office request
· Other duties and responsibilities that may be assigned from time to time

Profil recherché

Qualifications :


Engineering Graduate

Job Related Experience:

·  Order Entry exposure
·  BPO work experience
·  Customer Service, Order Management

Specific Knowledge/Ability:

· Minimum of 1 year work experience with at least 6 months related experience in a customer service environment.

· Organizational skills required for carrying out his/her daily duties particularly in terms of time and priorities.

· Close attention to detail, follow-up, extreme sense of urgency and perseverance.

· Knowledge of computer systems and experience in data entry

· Excellent written and oral communication capabilities using US English

· Has great knowledge of the Order Management and Expedites System.

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À propos de Schneider Electric

Groupe industriel français fondé en 1838 par les frères Schneider, le groupe Schneider est renommé Schneider Electric en 1999 soulignant ainsi son expertise dans le domaine de l’électricité. Ses activités reparties entre la distribution électrique, l’automatisme et contrôles industriels, l’énergie sécurisée et les automatismes du bâtiment lui ont permis de dégager un chiffre d’affaires de 23,6 milliards d’euros en 2013.

En plus de son siège social situé à Rueil-Malmaison, la direction est répartie sur deux autres pôles, l’un à North Andover aux Etats-Unis, le second à Hong Kong. En 170 ans d’existence, Schneider Electric a su étendre son expertise à l’international et vend ses produits sur quatre marchés principaux : bâtiment, industrie, énergie-infrastructure et résidentiel.

Entreprise innovante et responsable, parmi les principaux clients du groupe se trouve : les infrastructures pétrolières, la Marine, les tableautiers mais aussi les constructeurs de machines et d’équipements. La philosophie du groupe : Make the most of your Energy.

947 jobs disponibles chez Schneider Electric

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