Analista de Suporte TI Sr. (Curitiba)

Job description

Great people make Schneider Electric a great company.

Main purpose:

This position is based in Curitiba and is ideal for people who are ready to be challenged. As part of our on-site Support team, you will support Infrastructure, end-user and global projects needs

What do you get to do in this position?

· Perform a high level of local support for onsite personnel as well as remote support using remote control tools. Supported platforms include many Schneider Electric software, hardware and network systems. Rely on experience and judgment, as well as pre-established processes and procedures to identify, research, and resolve technical issues.
· Coordinate with team leads, IT personnel, and vendors as required to address issues related to existing IT systems and implementations of new IT technologies. Primarily responsible for level 2 (advanced) support issues, but may also work on level 1 issues as needed.
· Assist team members who are experiencing technical difficulties and work to resolve. Ensure work is being carried out in a timely and proper fashion, and in accordance with stated service level agreements (SLA's). Performs diagnostic testing and analyzes test results in order to resolve issues.
· Ensures workarounds and permanent fixes are documented and communicated to junior level team members. Proactively monitor the infrastructure for possible issues and takes necessary action to prevent an outage.
· Ensure effective and prompt communication throughout the process of all support cases being worked on. Actively contributes to ongoing process improvements.
· Work directly with technology vendors when necessary in order to ensure all hardware and software systems are running properly.
· Perform other duties or special projects, as required, in support of the departments' goals

Desired profile

Qualifications :

This job might be for you if:

·  Strong experience with desktop and systems support or Bachelor's degree in related field.
·  Thorough working knowledge of Microsoft and other common operating systems and software applications.
·  Proven troubleshooting and problem solving skills
·  Proven ability to multitask effectively and handle fluctuating workload
·  Proficient at troubleshooting problems with common office equipment.
·  Ability to assist and/or coach junior level team members with advanced technical issues.
·  Ability to communicate effectively with end users in non-technical terms
·  Ability to work responsibly with or without direct supervision
·  Advanced English is required
·  Excellent interpersonal skills
·  Ability to travel as needed.

Location: Curitiba

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software.

In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency.

We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at every moment.

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric.