Quality Assurance Engineer

Job description

Job Summary:

This position is responsible for administration of applicable quality systems and directives that result in compliance with corporate and company policies, procedures, instructions, specifications, and customer requirements relative to product manufactured and assembled at Liebherr Mining Equipment Newport News Co. (LME) by performing the following duties.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Absent undue hardship reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Essential Job Duties:

· Conduct internal quality system, process and product audits and generate reports.
· Participate in onsite customer audits or plant tours.
· Contribute in investigation and resolution of Non-conformances.
· Determine root causes for non-conformances; define/develop/execute/validate corrective actions; evaluate effectiveness of corrective actions.
· Identify, report, and escalate relevant Quality issues to management.
· Recognize when practice and procedure do not align and adjust the documentation accordingly.
· Participate in the implementation of continuous improvement tools in Quality Assurance operations.
· Assist with development, measurement, and reporting of Quality metrics.
· Represent the end user of our product during meetings, discussion and business decisions.
· Perform multiple functions within our Enterprise Resource Planning (ERP) software.
· Support Quality Systems Administrator in document control activities.
· Create training presentations on Quality subjects.
· Generate periodic efficient, comprehensive, and communicable reports and presentations.
· Ensure the timely submission of reports.
· Develop Quality documents that comply with the latest ISO 9001 standards.
· Interact with other Liebherr companies to support corporate initiatives.
· Assist with improving business management systems.
· Support production operations relative to quality issues.
· Work with manufacturing to improve performance, implement process controls, and quality plans.
· Enact upon assignments as directed by the Quality Systems Manager.

Core Competencies:

· Team Spirit : Promotes communication and cooperation for the greater good of the company and the customer.
· Customer Focus : Meets the needs of internal and external customers.
· Integrity : Demonstrates honesty, fairness, and trustworthiness. Follows through on commitments and admits to mistakes.

Position Specific Competencies:

· Job Skills: Applies the required Knowledge, Skills, and Abilities (KSA) in the performance of essential job duties:
· Read, write, speak the English language.
· Participate in or facilitate presentations and verbal meetings in group settings.
· Understand and implement LEAN, 5S, and similar tools.
· Perform moderate to advanced arithmetic, geometry, trigonometry, and statistics.
· Read and interpret prints and dimensions in both imperial and metric standards.
· Understand Geometric Dimensioning and Tolerancing.
· Produce and comprehend simple and complex instruction and correspondence.
· Generate efficient, comprehensive, and communicable reports and presentations.
· Use modern computing equipment and software packages such as Microsoft Office Word, Excel, Outlook, PowerPoint, Visio, SharePoint, Internet Explorer, and Adobe Acrobat.
· Knowledge of sampling, confidence, control charts, Pareto analysis, histograms, normal distribution, process capability, root cause analysis, etc.
· Ability to design process maps that take into account all process variables.
· Excellent analytical and problem-solving skills.

General Competencies:

· Safety: Promotes an incident free environment by complying with all company safety policies and procedures and participating in company safety trainings.
· Communication: Organizes and expresses ideas and information clearly, using appropriate and efficient methods of conveying the information.
· Self-Development & Initiative: Identifies personal strengths and weaknesses, and targets areas for self-development. Participates in educational opportunities. Works towards mastering tasks by developing new skills or enhancing existing skills. Looks for opportunities to take on more responsibility.
· Task Achievement: Takes a proactive approach to anticipate and prevent problems. Breaks down problems and issues into components, and analyzes the costs, benefits, opportunities, and risks associated with each alternative solution. Works independently and in team settings to solve problems.
· Dependability & Flexibility: Can be relied upon to handle a fair workload, meet deadlines and commitments, and accept responsibility for actions. Demonstrates an ability to work independently. Handles changes and responds to setbacks with minimal disruption.
· Implementing New Technologies, Processes or Methods: Evaluate and integrate new technologies, processes or methods into the workplace.
· Managing Multiple Priorities: Handles multiple assignments and priorities, while fulfilling all commitments. Accepts new responsibilities and adapts to changes in procedures.
· Quality of Work: Demonstrates accuracy and quality in the quantity of work produced. Ensures that quality standards are met and all procedures are followed. Takes steps to correct mistakes and improve the overall product.

Education and Experience:

Bachelor's degree (B.A/B.S.) from a four (4) year college or university and three (3) years of experience in a quality systems role in a manufacturing environment, with two (2) years of experience in corrective action implementation; ASQ CQE Certified Quality Engineer and/or ASQ Certified Quality Auditor preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is constantly required to talk and hear. The employee is frequently required to stand, walk and sit and perform keyboard use/repetitive hand motion. The employee is occasionally required to reach with hands and arms; reach/overhead work; use hands to finger, handle or feel and balance, stoop, kneel, crouch, crawl or climb. The employee must occasionally lift push, pull, carry and/or move up to25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme hot and cold temperature; extreme heat; risk of electrical shock; risk of radiation. The employee maybe exposed to and/or handle hazardous material and toxic or caustic chemicals The noise level in the work environment is usually quiet but can be loud.

Additional Requirements:

· Travel domestically and internationally up to 10% of the time.
· Ability to obtain and maintain a valid driver license and passport.
· Ability to maintain Mine Safety & Health Administration (MSHA) certification.