Welcomer Manager/Guest Relations Manager

Job description

Key tasks

The Welcomer Manager is responsible and accountable, under the direction of the Front Office Manager, for the efficient overall day-to-day operations of hotel whilst on duty. They are to maintain the highest standard of guest service and satisfaction. The Welcomer manager responsible for engendering team spirit and motivation in all staff, they must also be fair and just in any staff disciplinary action required. The Welcomer Manager is also expected to be a 'hands-on' Manager. By this, we expect that they be prepared to lend 'hands-on' assistance if a hotel area/department becomes very busy. It must be emphasized that this 'hands-on' assistance must be approached with the 'hotel as a whole' in mind, and must not be detrimental to the efficient operations of other areas.