Receptionist

Job description

Key tasks

Contribute to overall operational efficiency by performing relevant duties as assigned.
履行所分配的职责，尽自己所能提高工作效率。
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
要不断地提高对客服务水平，以确保得到客人最大程度的满足。
Establish good public relationship with all guests. 同客人建立良好的公共关系。
Provide guests with the most accurate and up to date information at all times.
要向客人提供最新，最准确的信息。

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential Mandarin (Primary tongue)
Optional languages English (Working level)
French (Working level)

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra