Night Manager

Job description

Key tasks

1.Manages the staff at the Front Desk during overnight shift. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.

2. Coordinates arrivals, departures and billing requirements with Sales and Catering Department.

3. Assures that all financial and credit procedures are followed.

4. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Associate
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English
Optional languages French
Spanish (Working level)

Essential and optional requirements

1.College graduate or Certificate

2.At least have two years related working experience.

3.Requires reading, writing and oral proficiency in the English language.

4.Good Communications skills and Computer skills

5.Has strong leadership and strong inter-personal skills.