Guest Service Agent

Job description

Key tasks

Responsibilities:

•Provide attentive and personalized service for all guests and visitors

•Positively respond to all queries (both internal and external)

•Ensure professionalism and accuracy with information and billing during arrival and departure

•Ensure that a warm atmosphere is provided, both in proactive service and ambiance

•Ensure messages are accurate and passed on promptly

•Promote AccorHotels' loyalty programmes

Personal Touches:

•Passion for giving an unforgettable guest experience

•Happy, friendly and helpful attitude towards fellow team members and guests

•Enthusiasm and commitment to deliver exceptional service

•Ability to multitask with a can-do attitude

•Excellent verbal and written communication skills

•A high standard of personal presentation

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Specific Requirements:

•Availability to work days, afternoons and weekends over a 7 day roster

•Ability to work varying shifts including weekends and public holidays

•Previous experience would be beneficial a customer service role with a focus on Front Office/Reception

•High attention to detail

·  Opéra