Front Office Manager

Job description

Key tasks

Responsible for the overall operations of the Front Office Department.
To ensure that it runs properly and smoothly.
Ensure that he/she uses tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction, at the same time respecting the procedures and organization of the Pullman.
To lead as an example in terms of appearance, attitude, equity & professionalism.
Manage and motivates front office team in line with the brand’s recommended behavioral guidelines, in order to provide personalized high quality guest services.
Manage headcount and organization for optimum efficiency in compliance with legislation.
Improve hotel revenue through his/her sales efforts.

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English (Fluent)
Optional languages Laotian (Notions)

Essential and optional requirements

University/College Degree.
Minimum 6 years hotel Front Office experience including 2 years management experience.
Pleasant personality and good communication skills.
Team spirit, leadership, well organized.
Extremely guest oriented and service minded.

·  Power Point
·  Word
·  Micros
·  TARS
·  Opéra