Customer champion

Description de l'offre

About

lemlist is an email automation platform that allows you to send cold sales emails that convert better!

Job Description

Hi there!

We're looking for someone who loves helping people. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on 👀 👇

Preferred Experience

About You

You're empathetic to users and can easily put yourself in their shoes.  You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

You're fun and love GIFs and emojis 😇  Your third language is GIFs and emojis 😍 You love to use them in order to give your messages a very friendly and funny tone!

You obsess over the details.  Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

You love solving problems.  Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

You love to communicate.  Whether it's sending a loom video or write an answer on the chat, you love to help others and you're ready to break things in the most simple way possible.

You're adaptable and like to discover new things.  More than just support, you'll be able to also take part in some marketing and sales tasks in order to help the company grow.

We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to lemlist customers.

Things You Might Do

lemlist is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

·  Help customers via email or chat to ensure they have the best experience possible, troubleshooting their problems and answering their questions.
·  Write documentation to help users help themselves
·  Work with the product team to build tools that will speed up and increase the quality of support at the same time
·  Marketing and sales experiment: this is a startup so everything can change and we like to experiment new things to maintain a fast growth

About lemlist

lemlist is an email automation platform that allows people to build warmer relationships through sending emails.
Even though lemlist is a French company, the lemlist team is based remotely between France, Australia and Serbia.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

The Whole Package

Location: Planet Earth.

You just need the skills and drive to succeed in this role and the ability to work from anywhere.

Compensation:

·  Competitive salary (we don't use remote as an excuse to pay less)
·  Profit sharing 💸
·  Paid vacation: 5 weeks off per year

Pick your own equipment. We'll set you up with whatever Apple laptop you want plus any software you need.

Recruitment Process

How to Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question.

·  Tell us why you'd be a good fit for this role.
·  Tell us why you want to work at lemlist instead of somewhere else.
·  What's your favorite GIFs?
·  A user requests an integration with a CRM that we don't support yet. Compose a reply to this user.
·  How did you hear about lemlist?

In order for you to apply, simply create a one step campaign on lemlist doing the following:

·  Your list should contain: and
·  You should use one personalized image in your message
·  the email subject should be: Best customer champion ever 😇
·  Inside your message you should answer to all the points 1 to 5 in the right order

Finally, wait for us to reply!

We strive to make sure you never go more than seven days without hearing from us 😊

Talk soon ❤️

Additional Information

·  Contract Type: Full-Time
·  Location: Paris, France (75013)
·  Telecommuting Possible