Service Coordinator

Job description

· Responsible for scheduling Field Service Engineers (FSE's) for services in the Americas to meet the needs of the client
· Track, maintain, and update training records and ensure the FSE team is always up to date on technical training, safety trainings, and customer specific trainings
· Track, maintain, and update list of work visas and immigration requirements for clients
· Track, maintain, and update list of FSE equipment and tools and ensure tools are always within calibration
· Maintain compliance with customer health and safety requirements prior to job mobilization
· ISN, BROWZ, Avetta, DISA, and others
· Follow up with FSE team to ensure reporting requirements are met in a timely manner
· Work with Installed Base Manager and Service Sales team to track current installed base
· Assist the Service Sales team in service contract preparation and compliance

% of Time Description of essential function

75% Service coordination & scheduling

10% Customer reports

5% Compliance

5% Invoicing assistance

5% Service contract assistance

Desired profile

Qualifications :

Experience (minimum required level)
·  1-2 years experience in a similar position, or bachelors degree
Knowledge required:
·  Excellent verbal and written English skills
·  Conversational verbal and written Spanish skills
·  Knowledge of Latin American business culture
·  Strong communication and negotiation skills
·  MS Outlook, MS Excel, MS Word, Siebel, SAP, Oracle
Knowledge desired but not essential:
·  Technical knowledge about industrial UPS systems & industry
·  Experience coordinating complex projects
Personal attributes:
·  Flexible personality
·  Works well in a team environment in high pressure situations
·  Calm, confident, and reassuring demeanor
·  Highly motivated and energetic individual, self starter
·  “Whatever it takes” approach to completing assigned responsibilities
Primary Location
·  United States-Texas-Houston Schedule – Full Time