Customer Service Specialist 1 - Ortigas

Job description

https://youtu.be/NlLJMv1Y7Hk

· Track and work with Customer Orders within Business System and react as necessary
· Responsible for Order management, Order Entry and Expedites
· Provides customer inbound, outbound phone support and marketing initiatives through phone and email
· Follows team’s defined process and procedures and company policies
· Ensures that required information is logged into central information system pertaining to customer information and request
· Provides accurate solution/assistance to customers on a timely manner
· Ensures completeness of required parameters for order entry.
· Reply to customers asking for their order status and expedite
· Regularly updates self on product and process developments
· Escalate out of his boundary issues to team lead
· Provide and generate individual and team reports
· Reports to team leader and to manager of the things possible areas for improvement
· Ensures that orders are entered accurately
· Clarify or verify order details to customers or field sales engineers
· Follows the order entry process set
· Anticipates and foresees order entry requirements of customers based on purchase order details
· Adheres to Service Level Agreement set by the department, if not exceeds
· Monitor orders entered in the system
· Coordinate with the planner to make sure the order is scheduled based on the requested ship date
· Coordinate with other department such as shipping, credit analyst, application engineers, and inside sales to assure that order will be scheduled or expedited as per customer request
· Other duties and responsibilities that may be assigned from time to time

Desired profile

Qualifications :

Education:
Bachelor’s Degree

Job Related Experience:
·  Order Entry exposure
·  BPO work experience
·  Customer Service, Order Management

Specific Knowledge/Ability:
· Minimum of 1 year work experience with at least 6 months related experience in a customer service environment.
· Organizational skills required for carrying out his/her daily duties particularly in terms of time and priorities.