Service Engineer I

Job description

  Job facts

·  Carry out day to day routine repair/maintenance instrument work.
·  Independently complete the installation, maintenance and basic troubleshooting according to the technical manual
·  Successfully improve the customers' satisfaction and royalty
·  Clearly explain the service work and results to the customers
·  Having a comprehensive understanding of the relating service SOP and strictly implementing accordingly
·  Proficiently use the tools such as PRISMA Clarify, Grips and improving the service skills by continuous learning Update the maintenance data timely and accurately according to the requirements of the service SOP
·  Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
·  Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.

·  Who we are