Inside Sales Manager (West)

Job description

·  Job facts

The Opportunity:

Through others, this position is responsible for managing employees who identify and execute sales opportunities for products and/or services. Position is responsible for managing the inside sales function. Role can involve generating prospective customers through leads – i.e. tradeshow, field, and market segmentation and closing sales. In addition, job requires managing and responding to customer's needs and concerns. Position involves working on assignments requiring considerable judgment and initiative and may often involve determining methods and procedures for new assignments.

Assist the Director or senior leadership in overall operations of assigned department(s). Contributes and achieves results through the management of subordinates (professional and support staff). Establishes and manages the department's budget and all assigned resources. Provides leadership to ensure department objectives and goals are achieved. Directs and implements tactical plans. Has full discretion on all employment decisions for department staff including hiring, training, performance management, and progressive disciplinary actions.

Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Job Facts:

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Select, train and provide ongoing feedback to direct reports via direct observation, meetings, and evaluations.

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Identify and address any customer issues and prioritize responses to best enhance the effectiveness and efficiency of the inside sales force. Collaborate with all relevant departments across organization to ensure that issues are addressed.

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Create and monitor relevant metrics to ensure data is understood and implemented. Ensure that improvements are measurable, effective, and sustainable.

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Manage and maintain customer relationships to establish loyalty and build trust with key contacts.

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Negotiate and manage on-going account support, distribution relationships, and programs to meet the customer and Roche's needs.

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Ensure complete and accurate customer data for assigned territories in sales force automation system per the timelines provided by business area.

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Contacts new and existing customers to meet and exceed sales objectives in targeted accounts by identifying opportunities and developing new business, growing existing business, maintaining customer relationships and troubleshooting customer problems.

Who You Are:

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Bachelor's Degree or equivalent experience

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3+ years relevant sales or equivalent experience with demonstrated success

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Excellent oral and written communication skills including making impactful presentations

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Proven management and leadership abilities

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Negotiation, contracting and problem solving skills

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Ability to work within a regulated environment

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Strategic planning and organizational skills

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at US.Accommodation@roche.com .

·  Who we are

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Desired profile

Who You Are:

· 
Bachelor's Degree or equivalent experience

· 
3+ years relevant sales or equivalent experience with demonstrated success

· 
Excellent oral and written communication skills including making impactful presentations

· 
Proven management and leadership abilities

· 
Negotiation, contracting and problem solving skills

· 
Ability to work within a regulated environment

· 
Strategic planning and organizational skills

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at US.Accommodation@roche.com .

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