Customer Service Specialist - Roche - Shanghai - Wizbii

Customer Service Specialist

  • Par Roche
  • Shanghai (中华人民共和国)
  • Bachelor's Degree
  • Secrétariat / Administration

Description de l'offre

  Job facts
Customer Service Specialist

You will be responsible for handling inbound calls, answer customer inquiries; Ensure contact center's daily operation; Improve the service level.

- Responsible for handling customer inbound calls, answering customer's inquiries. Transfering to the related specialist to solve the technical problems;

- Good use of CRM , telephony system, online chat tools;

- Mastering and skillfully using telephone communication skills, achieving telephone service quality standards;

- Achieving department and individual KPIs;

- Taking some of trainings for new employees;

Qualification

You should hold:

- At least Bachelor Degree;

- Basic in English spoken and writing and good computer skill in office software;

- Cross-functional communication skill, speaking in a clear voice, mandarin standard, good communication and understanding capability.

- Quick thinking, good sense of customer service. Good-natured, patient, responsible, with team work spirit, be able to work under pressure and conflict management capability. Ability to do detail work and proactive meet customer's needs.

You should have more than 2 years working experience. Clinical laboratory or medical related working experience is preferred. Call centre related working experience is preferred. Training related working experience is preferred.

At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity

Roche is an equal opportunity employer.
Customer Support, Customer Support > Technical & Application SupportShanghai Shenchang Rd

·  Who we are

At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer.

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À propos de Roche

La société présente depuis 2004 deux sections parallèles, le secteur pharmaceutique et le secteur diagnostic. Numéro un mondial dans les médicaments contre le cancer ainsi qu'en virologie, le groupe dirigé par le Dr Severin Schwan se focalise essentiellement dans la « médecine individualisée ».

La société est présente commercialement dans 150 pays. Son siège se situe à Bâle en Suisse. Son chiffre d'affaires s'est élevé en 2016 à 50,576 milliards de francs suisses. La société a dépensé 9,915 milliards de francs suisses en recherche et développement. En 2016, l'entreprise compte 94 000 salariés environ

1295 jobs disponibles chez Roche

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