Process Excellence Expert

Job description

Auto req ID: 214567BR

Job Description

The GBS organization has been established to provide efficient and effective services to PepsiCo businesses globally through a network of Business Service Centers. To enable this purpose GBS requires a so-called Ecosystem enabling the actual service delivery teams. Performance Management, Continuous Improvement and New ways of working (Digital, Automation, RPA, etc.) are all critical components of said Ecosystem, and given their interdependencies have been combined into one GBS Function.
The objective of the role is to work with the Process Excellence Manager to support all Performance Management, Continuous Improvement and in the biggest part New ways of working activities of Krakow Business Services Center and act as a steward for all KBS matters related to the activities in scope.

The scope of the role include working both on dedicated KBS related projects, but also participating in Global Programme that are being setup in the Process Excellence agenda.

Process Excellence Analyst

Responsibilities:
Performance Management Pillar
·  Categorize, visualize and operationalize key business processes
·  Introducing Visual Management standards within organization Continuous Improvement Pillar
·  Aligning improvement actions with Global and Regional GBS Continuous Improvement playbook,
·  Participating in selection, coordination and finalization of improvement projects (especially within re-design workshops, value stream mapping, fit-gap analysis) New ways of working Pillar
·  Contributing to the GBS New Ways of Working playbook, including Automation, Digital, Artificial Intelligence, etc.
·  Analyzing processes prior to automation and reshaping them for faster adoption.

Qualifications/Requirements

·  GBS experience in large scale global organizations is preferred
·  3-7 years of work experience out of which at least 3 years in relevant fields
·  Experience in specific pillar within GBS Process Excellence Functions is desired
·  Ideally some Continuous Improvement certification (Lean/6Sigma)
·  Experience in running CI projects (portfolio of projects nice to have) including running workshops with the teams
·  Previous exposure/involvement to automation of processes within SSC/BPO environment
·  Proficiency in MS Suite (especially O365 and Power BI)
·  Nice to have - practical knowledge of basic automation methods (VBA, scripting)
·  Ability to influence, persuade stakeholders
·  Strong conceptual and process thinking.
Relocation Eligible: Not Applicable
Job Type: Pipeline