WFA Practitioner

Job description

As a WFA Practitioner, you'll be able to do the following tasks/functions:

Data Management and Issue Resolution
·  Analyzes, inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
·  Engages with end-user via email, calls/meetings with regards to complex queries or issues that require resolution
·  Collaborates with processors/practitioners for complex data management scenarios to address non-standard processing tasks
·  Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
·  Provides solutions to issues brought up by the contact center or client Business Controls
·  Reviews validity and completeness of requests
·  Provides the client with support and data for any internal and external audits. Ensure compliance to the client's existing standards.
·  Implements internal control measures and conducts monthly compliance testing to ensure that processes meet business controls requirements Process Documentation
·  Create, update and review documentation related to processing, reports and job aides used to manage data into the HR database. Training of Employees
·  Train new employees of the team on work-related tasks
·  Train team on changes in processes and procedures Other Administrative tasks
·  Act as SPOC for Center Deliverables
·  Other analysis, testing and deployment activities that might be assigned from time to timeAnalyzes, inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
·  Engages with end-user via email, calls/meetings with regards to complex queries or issues that require resolution
·  Collaborates with processors/practitioners for complex data management scenarios to address non-standard processing tasks
·  Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
·  Provides solutions to issues brought up by the contact center or client
Auto req ID

308098BR
Required Education

Bachelor's Degree
Role ( Job Role )

HR Service Administrator
State / Province

NATIONAL CAPITAL REGION (MANILA)
Primary job category

Human Resources
Company

(0856) IBM Business Services
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

QUEZON CITY
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  You possess at least a Bachelor's/College Degree, Psychology / Human Resource Management, Business Studies/Administration/Management or equivalent.
·  Amenable to work on a client-based schedule (mid-shift)
·  Amenable to work in Quezon City (UP Ayala Technohub, Commonwealth, Quezon City)
Country/Region

Philippines
Preferred Technical and Professional Experience

·  Above average to excellent communication skills.
Secondary Job Category

Business Outsourcing Delivery - Human Resources
Eligibility Requirements

·  Bachelor's Degree
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.