Systems Support Specialist

Job description

We are looking for a Systems Support Specialist that will have the following responsabilities:

• Administration, maintenance, troubleshooting and incident resolution, if required in cooperation with the Client or 3rd party suppliers
• Perform Level 2 support based on generic and basic troubleshooting instructions for in-scope applications
• Redirect application incidents that require further Level 2 and Level 3 support to client or other applicable 3rd party provider
• Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party provider for resolution
• Maintain and update Level 2 support instructions and documentation for the applications
• Maintain and update descriptions for security and backup/restore procedures for the applications
• Follow internal procedures and processes

Auto req ID

84883BR
Required Education

Bachelor's Degree
Role ( Job Role )

Systems Support Specialist
State / Province

BUCURESTI
Contract type

Regular
Employment Type

Full-Time
ERBP

Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Master's Degree
City / Township / Village

BUCHAREST
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Bachelors' Degree required. Majors preferred are Information Systems, Computer Science or
equivalent
·  At least 2 years experience in technical support (technical or business processes)
·  At least 2 years experience in Oracle SQL/PLSQL
·  At least 2 years experience in Windows/Linux, Crystal Reports
·  English: fluent
Country

Romania
Preferred Technical and Professional Experience

Nice to have:
ITIL
German - intermediate

Secondary Job Category

Technical Services Specialist
Eligibility Requirements

Perform Level 2 support based on generic and basic troubleshooting instructions for in-scope applications

Position Type

Early Professional
Early Professional Track

No Track
New Collar Role

No