System Services Representative

Job description

The System Service Representative is responsible for all activities related to providing technical service to IBM and other equipment manufactures PC & Laptops, including small to medium servers. This will include maintaining complete and accurate customer records, interacting with customers. Strong interpersonal skills and the ability to create a connection with customers are vital in this position.

Possesses the knowledge and training necessary to perform as an electronics technician prior to becoming a System Services Representative. The position requires a comprehensive knowledge of electronics, good mechanical aptitude, and the ability to properly use tools and test equipment. Both written and spoken communication skills are a position requirement, as is the ability to follow written or spoken directions and to provide information to others in a clear and concise manner.

Has a basic understanding of and is able to articulate IBM's technical support delivery methodology, particularly as it relates to base and enhanced support.Assumes additional responsibilities as assigned.

Auto req ID

325781BR
Required Education

None
Role ( Job Role )

System Services Representative
State / Province

LISBOA
Primary job category

Product Services
Company

(0110) Companhia IBM Portuguesa, S.A.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

None
City / Township / Village

Lisboa
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

-The position requires a comprehensive knowledge of electronics, good mechanical aptitude, and the ability to properly use tools and test equipment.
-Team skills as well as customer relationship skills are necessary.
-Administrative skills.
-Communication skills.
- Portuguese and English fluent
- It is needed that the candidate has a Drivers License.
Country/Region

Portugal
Preferred Technical and Professional Experience

-Hardware skills to support printers, laptops, PC's, networking are the primary skills needed.
-Understanding software and applications also a must for performing repairs and problem determination.
Secondary Job Category

Other Product Services
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.