Service Desk Translator
Székesfehérvár, Magyarország Bachelor's Degree Administration
Job description
Must have skills:
- be fluent in German and English and to have good communication skills
- have basic IT knowledge (e.g. basics of Windows or Linux, basic knowledge of Networking, ....)
- play for the team and to be responsible
- be able and willing to learn
- be responsible for the given tasks as well as for team tasks.
- have great listening skills and passion to help others
our day to day activities will include:
- Managing incoming issues and client concerns received either via email or call
- Assisting German clients, do the translation to/from German and to/from English
- Collaborate closely with delivery team and provide language support
- Opening and recording all relevant info about issues of clients in a ticketing system
- Calling back to clients to confirm outstanding issues were resolved
- Maintain ticketing tool (open tickets and assign to resolution team)
- Escalating and tracking unresolved issues
- Seeking and exchanging information and ideas in order to continuously improve the service
- Recommendation of improvements to established procedures and processes.
• YOUR MONEY
Attractive compensation and benefits
Recommend-a-Friend – get a bonus in the employee referral program
Contribution to pension plan
Relocation support
Special IBM discounts
• YOUR LIFE & HEALTH
Private Health insurance (Medicover)
Life InsuranceInternational environment
Travel /Commuting support
Become part of our diverse and multinational community and collaborate within global and local teams
• YOUR DEVELOPMENT
Long term career development and possibility of internal rotation
Training programs - classroom based training and 5000 e-learning course
Join our Succeeding@IBM Program - a structured onboarding and development program
Benefit from mentoring and coaching
Auto req ID
158010BR
Required Education
High School Diploma/GED
Role ( Job Role )
General
State / Province
FEJÉR
Primary job category
Other
Company
(0386) IBM Data Storage Systems Information Technology LLC
Contract type
Regular
Employment Type
Full-Time
ERBP
Yes
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GTS
Preferred Education
Bachelor's Degree
City / Township / Village
SZEKESFEHERVAR
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
Fluent in German and English
- IT background, experience in IT services support - 1+ year
- Service desk experience - 1+ year
- Understanding ITIL / Service management processes - basic level
- HP Service center /HP Service management tools experience - basic, user level
Country/Region
Hungary
Preferred Technical and Professional Experience
Work experience in IT field
Eligibility Requirements
None
Position Type
Early Professional
Early Professional Track
Technical Services and Solutions (GBS ONLY)
New Collar Role
Yes