Service Delivery Manager (SDM)

Job description

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.
Bottom line? We outthink ordinary. Discover what you can do at IBM.

IBM is looking for a Service Delivery Manager (SDM). Primary responsibilities will be to perform Project management duties required to standup, transition and maintain steady state environments. The SDM role interfaces between federal Account teams and the clients organizations. The SDM will be responsible to insure new customer I/T infrastructures are ordered, built and configured per the account contract with consideration for the clients organizational processes and procedures. The SDM servers as the interface for all problem resolution, HW ticketing requests for configuration and problem reporting routine and advanced administration of Windows systems, and consulting on upgrades, configuration changes, monitoring server performances, and providing support to the clients enterprise Messaging architects, and Networking architects.

The work locations are Boulder, CO, Raleigh NC or Rocket Center, WV.

BENEFITS
Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.
·  http://www-01.ibm.com/employment/us/benefits/
·  https://www-03.ibm.com/press/us/en/pressrelease/50744.wss CAREER GROWTH
Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:

·  Skill development: helping our employees grow their foundational skills
·  Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee's strengths and career aspirations
·  Diversity of people: Diversity of thought driving collective innovation
In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.

CORPORATE CITIZENSHIP
With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!
·  http://www.ibm.com/ibm/responsibility/initiatives.html
·  http://www.ibm.com/ibm/responsibility/
(2252) PSHJ

Auto req ID

139875BR
Required Education

High School Diploma/GED
Role ( Job Role )

Project Manager
State / Province

COLORADO
Primary job category

Project Management
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 75% or 4 days a week (home on weekends - based on project requirements)
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

BOULDER
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  5+ years of experience managing all aspects of project transitions for on and off-boarding new customers; development of project tasks as necessary with input from the Technical Delivery Managers .Including
·  Understand the clients Offering and provide support for the Project Management Office as the client facing representative.
·  Manage steady state support (tickets, changes, etc.) and handle the processing of PCRs or requests for scope changes, etc.
·  Manage project financial aspects, including procurement efforts, services cost recovery and forecasting for resource allocation.
·  5+ years of experience exhibiting strong project leadership in a shared services resource environment.
·  5+ years of experience collecting technical inputs and create cost, service, and solution models for new client proposals.
·  5+ years of experience managing an IT team in the past and have ability to lead projects.
·  The ability to obtain and maintain a federal Top Secret security clearance.
Country/Region

United States
Preferred Technical and Professional Experience

·  Federal Secret or Top Secret clearance
·  3+ years of knowledge and experience with Data Center hosting, either traditional and/or cloud based environments.
·  3+ years of experience in a formal PM discipline (PMI or other PM accreditation is a plus.)
·  3+ years of experience with Federal government contracts, including security compliance guidelines for NIST 800-53 moderate and high impact baselines.
·  Ability to represent the client with B&P support for new engagements.
·  3+ years of demonstrated knowledge of the client's industry, key business issues, and priorities.
·  ITIL V3 Certification preferred.
·  Ability to pull reports from ticketing systems (ServiceNow, preferred).
Eligibility Requirements

·  US Citizenship
Position Type

Professional
New Collar Role

Yes