Service Coordinator - Change Management

Job description

THIS JOB ROLE IS RESTRICTED FOR USE TO INDIVIDUALS IN ITD DELIVERY CENTERS. Provides support for problem and change tickets and/or project tasks for client server support operations, which may span multiple service lines. Responsible for implementing changes to the client's environment and ensuring proper technical support to consistently maintain the operations of the client's servers and systems. Tasks involve problem determination and implementation of changes to hardware, software, application or network systemThe employee leads technical support or the business processes.

Skills:

Environment:
Experience and working knowledge in key functional processes. Awareness of business activities.

Communication/Negotiation:
Exchanges information, ideas and concepts. Requires negotiation to achieve coordination.

Problem Solving:
Use advanced technical knowledge to perform and apply new technical procedures to the business processes. May recommend improvements to existing technical procedures based on understanding of new technologies.

Contribution/Leadership:

Working individually or as a team member, may set work priorities within well established procedures and objectives.

May provide coordination of activities.

Gives technical direction. Viewed as a technical expert.

Impact on Business/Scope:

Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project.
Auto req ID

194371BR
Required Education

High School Diploma/GED
Role ( Job Role )

Delivery Analyst
State / Province

HEREDIA
Primary job category

Technical Specialist
Company

(0804) IBM Business Transformation Center, S.r.l.
Contract type

Special Terms
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

HEREDIA
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Strong English communication skills, both verbal and written
Strong Interpersonal skills / Experience working with team members around the world /
Problem solving skills
Extremely motivated and Customer focused
React and adjust positively to change and new processes among the team
Intermediate excel knowledge
Country/Region

Costa Rica
Preferred Technical and Professional Experience

·  ITIL knowledge (preferred)
·  Technical Operations Analyst - Change Management Technical Operations Analyst - Problem Management Incident Problem & Change Coordinator. (For this role Incident Management is NOT Recovery Management it is Incident Management compliance) PREFERED
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

NA
Position Type

Early Professional
Early Professional Track

Track unaligned
New Collar Role

Yes