Service availability Manager

Job description

At IBM Venezuela, we are looking for a Service Availability Manager.
What are you going to do?
Serve as a point of contact between the Client and the technical teams
Support to the DPE (Delivery Project Executive) in the Management of Service Levels and deliverable services
Support to the DPE in the management of contract costs
Manage and respond to the requirements, requests and projects of the Clients about the services / products of the service portfolio
Serve as an integrator between the different Client, Suppliers and IBM units in the timely attention of major incidents and exchange controls.

In case you are interested in joining one of the most important IBM Venezuela teams, apply now!
Auto req ID

169069BR
Required Education

Technical Diploma
Role ( Job Role )

Systems Management Specialist
State / Province

MIRANDA
Primary job category

Technical Specialist
Company

(0148) IBM de Venezuela, S.C.A.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

CARACAS
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Academic level: Higher Technical Degree or Computer Engineering or Allied
·  · Advanced or intermediate knowledge in IT service management, especially in Incident / Change / Problems processes
·  . Previous technical experience in managing environments in distributed platforms
·  · Basic knowledge in IT infrastructure (networks, HW / SW
·  Minimum technical experience of 2 to 3 years in distributed Unix / Linux or Windows platforms
Country/Region

Venezuela
Preferred Technical and Professional Experience

Certification in ITIL Foundation V3 or higher
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

none
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
New Collar Role

Yes