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Service availability Manager

  • Caracas (Municipio Libertador)
  • Bachelor's Degree
  • Développement informatique

Description de l'offre

At IBM Venezuela, we are looking for a Service Availability Manager.
What are you going to do?
Serve as a point of contact between the Client and the technical teams
Support to the DPE (Delivery Project Executive) in the Management of Service Levels and deliverable services
Support to the DPE in the management of contract costs
Manage and respond to the requirements, requests and projects of the Clients about the services / products of the service portfolio
Serve as an integrator between the different Client, Suppliers and IBM units in the timely attention of major incidents and exchange controls.

In case you are interested in joining one of the most important IBM Venezuela teams, apply now!
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Required Education

Technical Diploma
Role ( Job Role )

Systems Management Specialist
State / Province

Primary job category

Technical Specialist

(0148) IBM de Venezuela, S.C.A.
Contract type

Employment Type

Is this role a commissionable/sales incentive based position?

Travel Required

No Travel
IBM Business Group

Preferred Education

Bachelor's Degree
City / Township / Village

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Academic level: Higher Technical Degree or Computer Engineering or Allied
·  · Advanced or intermediate knowledge in IT service management, especially in Incident / Change / Problems processes
·  . Previous technical experience in managing environments in distributed platforms
·  · Basic knowledge in IT infrastructure (networks, HW / SW
·  Minimum technical experience of 2 to 3 years in distributed Unix / Linux or Windows platforms

Preferred Technical and Professional Experience

Certification in ITIL Foundation V3 or higher
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

Position Type

Early Professional Track

Not Applicable - Professional Hire
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