SaaS Solution Representative

Job description

A digital sales role, focused on maintaining a SaaS Extension rate and revenue base for high velocity IBM
clients. Manages an assigned group of customers and provides support, as part of a pooled team, for
broader IBM SaaS Extensions/Expansion as needed
Auto req ID

172820BR
Required Education

Bachelor's Degree
Role ( Job Role )

Solution Representative-Brand Specialist
State / Province

CUNDINAMARCA
Primary job category

Sales
Company

(0032) IBM de Colombia & CIA S.C.A
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

Yes
Travel Required

No Travel
IBM Business Group

GLMKT
Preferred Education

Master's Degree
City / Township / Village

BOGOTA
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

1. Exceed target goals by protecting recurring revenue, improving extension rates, reducing churn and expanding revenue.
2. Act as the point of contact for assigned clients around extensions, overages, etc… working closely with sales, finance and pricing
3. Ensure clients have access to the right success Activities; onboarding programs, training, services, support, events etc..
4. Hold regular and effective communication with the client via email, phone, social media etc.
5. Defend the client base from competition, demonstrate effective use of heat maps, sales plays, and client health tools.
6. Maintain client reference-ability and high participation in IBM events (client councils, industry events etc..)
7. Maintain high productivity by proactively engaging the renewable book of business, addressing potential client sat issues and leveraging resources (e.g. up-line and cross functional management) to help remove roadblocks

Country/Region

Colombia
Preferred Technical and Professional Experience

Experience in sales - 5 years
Experience in customer facing roles with similar products / field - 2 years
Excellent communication skills - 2 years
Engineer or equivalent Technical expertise
Secondary Job Category

Solution Sales
Eligibility Requirements

NA
Position Type

Early Professional
Early Professional Track

Track unaligned