QA-Release Specialist

Job description

As QA & Release Specialist, you will be responsible for the management of all aspects of data and information (both structured and unstructured) from business requirements to logical and physical design in an IT solution.

An ambitious individual who can work under your own direction towards agreed targets and goals, you have the ability to manage change and to work under stress. You are curious to learn as demonstrated by your up-to-date technical knowledge. You are a good team player, and you are familiar with Agile methodologies and principles and/or have experience working in an Agile team. We seek an applicant who will thrive in an open, dynamic, flexible, fun, spirited, collaborative environment; an individual who desires creative freedom and the opportunity to work in a high performing team.

CIO AccessHub project in IBM is one of the key initiatives, it brings "who has what" data into a single location. AccessHub is a milestone in online access, security, and control for IBMers. The AccessHub initiative, sponsored and directed by the office of the CIO, is being undertaken to help standardize the access management experience for all types of users across the global IBM enterprise. In context of We manage sev 1 incidents using several tools and integrations, monitoring, maintaining status pages, FAQs, and other documentation useful for clients. In summary, we do our best to provide fast resolution and excellent support to our customers.
We collaborate globally and encourage innovation and automated solutions like Chatbot that automatically responds to user questions acting as level 1 support or ServiceNow ticketing tool solution to internally and externally simplify and unify the support process while obtaining relevant measurements for continuous improvement.

Responsibilities:

·  Create and execute comprehensive test plans to uncover usability as well as performance issues.
·  Document and Priorities issues, including steps for reproduction and likely causes.
·  Identify key edge cases that have can cause problems at the feature planning stage itself.
·  Communicate with development teams to ensure timely resolution of issues.
·  Check on servers, connectors, if the tasks are not being stuck, checking on the alerts, notifications, if there is no Sev1, and if there is Sev1, working with vendor on fixing it, looking for RCA
·  Test Data - Logging, Analysis and Prioritization of Defects, Project Tracking Sheet, maintenance, Co- coordinating Build and Release process, Configuration Mgmt compliance Timesheets - QC Process and Templates compliance, Defect Tool maintenance, Test execution as per Test Plan Desired Skills / Background
Auto req ID

343340BR
Required Education

Non-Degree Program
Role ( Job Role )

Technical Support Professional
State / Province

JALISCO
Primary job category

Software Development & Support
Company

(0389) IBM de Mexico, S. de R.L.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

F&O
Preferred Education

Bachelor's Degree
City / Township / Village

Guadalajara
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Minimum 2 years of experience in IT industry as QA & Release specialist
·  Detailed oriented, focus on high quality of work to avoid future problems
·  Collaborative approach and ability to share with global team members lessons learned and blockers
·  Ability to learn fast the application logic and system functionalities and to drive and deliver e2e task
·  Project management experience
Country/Region

Mexico
Preferred Technical and Professional Experience

·  Participate in every aspect to understand the use cases, plan your testing, write test cases, and execute them and identify areas of improvement during the release
·  Experience in understanding use case/functional stories and writing test cases, defect logging and test reporting.
·  No coding skills required but nice to have – SQL, DB2, JSON
·  Potential to grow into more technical role
·  Release management experience
·  Work experience in agile environment
·  Access management experience
·  Defect tracking, reporting and potentially fixing
Secondary Job Category

Other Software Development & Support
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

The Chief Information Officer (CIO) organization owns IBM's internal IT strategy and provides the tools, computers, devices, and infrastructure that IBMers use to do their jobs every day. We also own the more than 4,000 applications that keep IBM running, from supply chain and logistics to sales and marketing and finance systems.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.