MVS L1 Networking Engineer

Job description

An MVS L1 Networking Engineer at IBM is a front-line position supporting the assigned products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures that continues. If you enjoy helping people with technical issue, you'll love your career at IBM.

Your Role and Responsibilities :

·  Use problem determination/problem source identification skills to isolate issues and document substantive action plans that resolve client issues accurately the first time
·  Interface with customers, L2, partners, L3 OEM and internal stakeholders and keep them regularly informed of problem investigation and resolution status throughout the support service request case life cycle
·  Use lab hardware to assemble customer configurations in order to replicate customer failure mechanisms; Use specialized debug equipment such as scopes and analyzers to isolate complex client problems
·  Flexible schedule to support 24x7 shift operations and on-call coverage (as applicable)

Auto req ID

315456BR
Required Education

Bachelor's Degree
Role ( Job Role )

Remote Technical Support
State / Province

SOFIA
Primary job category

Product Services
Company

(0023) IBM Bulgaria Ltd.
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Master's Degree
City / Township / Village

SOFIA
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Strong verbal and written communication skills in English
·  Strong troubleshooting skills, creative and able to think outside the box
·  Technical expertise and understanding of the OSI model Layers
·  Ethernet and Switching
·  IP, NAT, and Routing
·  TCP, UDP
·  SSL and IPSec VPNs
·  Ability to read, analyze, and isolate behavioral anomalies within packet captures
Country/Region

Bulgaria
Preferred Technical and Professional Experience

N/A
Secondary Job Category

Other Product Services
Eligibility Requirements

Work Authorization
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Referral Promo Code

#GTSBG20
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.