IT Application Support Specialist

Job description

Job Purpose

The IT Application Specialist is the person responsible for the 2nd level support of the application. You will perform monitoring activities in order to ensure that the application is operating correctly. The IT Application Specialist is also responsible for problem solving and technical improvement of the application.Responsibilities- Day to day monitoring of the system to ensure that all connections to the supported application are working correctly- Support and monitoring of all application interfaces- Manage configuration of the supported application- Creating reports using SQL- Creating reports using COGNOS- Troubleshooting as the 2nd line support (application error analysis, consulting and troubleshooting in cooperation with the 1st and 3rd line support)- Formulate Problem Change Requests and Functional Specifications- Liaise with the client on matters related to the transfer of data- Cooperate with application development team- Actively participates in continuous improvement of services
Auto req ID

99786BR
Country

Poland
Required Education

Bachelor's Degree
Role ( Job Role )

Systems Support Specialist
State / Province

MALOPOLSKIE
Primary job category

Technical Services
Contract type

Regular
Employment Type

Full-Time
ERBP

Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Master's Degree
City / Township / Village

KRAKOW
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

SQL skills
1-3 years of experience in IT
communicative English
fluent Polish
Country

Poland
Preferred Technical and Professional Experience

1-3 years of relevant experience
SQL
VBA
knowledge of Accounts Receivable process
fluent English and Polish

Secondary Job Category

Other Technical Services
Eligibility Requirements

N/A
New Collar Role

Yes