Service Coordinator-Change Management

Job description

The IPC Coordinator ensures that Change, Incident and Problem Management processes are followed based on IBM standard process or customer standard process. He can focus on a individual or multiple processes if required by the account.
The IPC Coordinator reviews that all required record fields are completed and approvals obtained, creates proactive reports based on the customer needs, delivers process education for technical teams and customer, and also reviews that the root cause analysis process is followed correctly.

Auto req ID

178699BR
Required Education

High School Diploma/GED
Role ( Job Role )

Service Delivery Specialist
State / Province

HEREDIA
Primary job category

Information Technology & Services
Company

(0804) IBM Business Transformation Center, S.r.l.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

HEREDIA
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Strong English communication skills, both verbal and written
Strong Interpersonal skills / Experience working with team members around the world /
Problem solving skills
Extremely motivated and Customer focused
React and adjust positively to change and new processes among the team
Intermediate excel knowledge

Country/Region

Costa Rica
Preferred Technical and Professional Experience

·  ITIL knowledge (preferred)
·  Technical Operations Analyst - Change Management Technical Operations Analyst - Problem Management Incident Problem & Change Coordinator. (For this role Incident Management is NOT Recovery Management it is Incident Management compliance) PREFERED
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

·  Fluency in English
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

Yes