The IBM Z as a Service Design organization needs a researcher who deeply cares about creating a highly consumable and user engaging experiences. Your job, working alongside other designers, product managers and developers, will be to help design the best experiences for our customers for our Cloud and on premise solutions. Your mission will be to help us better understand the challenges that face our customers when creating applications that handle business and personal sensitive data for cloud and on premise deployments. You will interact with customers and stakeholders and as you understand that the creation and destruction of paper and pixels always centres on one thing - humans. Our purpose is to be essential. Essential to our users. Essential to our colleagues. It's going to be hard but that's why you are here right?
IBM has a long and proven heritage as the infrastructure which powers the worlds biggest organisations. As these enterprises face a new era of challenges in serving an expanding customer base through new digital channels, the software and infrastructure on which they rely is adapting and changing to meet these new needs. You will be at the forefront of that change.
The Hyper Protect services are a new set of offerings built on kubernetes and IBM Z providing higher levels of assurance and protection to customers for whom a data breech would threaten their very existence. We seek to go beyond current compliances and offer higher levels of protection from both outsider and insider threats for Public and Private Cloud solutions.
IBM Z and IBM Linux One offers the most available, secure, reliable, scalable hardware for large server farms. The new z14 machine encrypts all application data at rest and in flight and offers isolation, memory protection and no hardware or OS root access to trusted containers. Our organization is bringing solutions such as Blockchain, Hyper Protect Crypto and Hyper Protect DBaaS to both Public and Private Cloud, along with a Hyper Protect kubernetes platform which offers the capability to run kubernetes workloads in the secure environment and gain all the advantages of the LinuxOne hardware. You can find more information on the Hyper Protect Services (https://www.ibm.com/cloud/hyper-protect-services).
You will join the ZaaS and IBM Design communities, who work within product teams and across entire portfolios to make IBM products better for our users. Our work includes activities like usability tests, interviews, diary studies, customer site visits, design jams, surveys, and data analysis to uncover latent user needs and expectations. Our Design communities are made up of those with years of deep research expertise and brilliant university hires using new tools and methodologies. We share our methods and tooling across IBM, and continually teach each other new and best practices.
You're an experienced User Researcher with proven skills uncovering unarticulated user needs and connecting those to business goals. Your insights will be used across the world by hundreds of thousands to build, deploy, and manage apps used by millions (no pressure!). You should be passionate about identifying and connecting with our target users, and becoming their advocate to influence our products to meet their needs.
You can collaborate effectively with product management, engineering, and remote teams. You can demonstrate leadership, technical curiosity, and tenacity. You're comfortable partnering with some of the leading technologists in the fields of cloud and cognitive computing.
ZTBA2018, ZTBA2018-ZAAS, #ZRolesDec17
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Role ( Job Role )
State / Province
Primary job category
Design & Offering Management
(8660) IBM United Kingdom Limited
Is this role a commissionable/sales incentive based position?
Up to 10% or 1 day a week
IBM Business Group
City / Township / Village
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Demonstrated success turning generative and evaluative research insights into design recommendations that align with core business goals
· Experience conducting research throughout the entire product development lifecycle
· Experience working with enterprise software (agile/continuous delivery desired)
· Experience managing projects involving cross-functional teams
· Fluent in English
Preferred Technical and Professional Experience
· Experience with Software As a service offerings
· Experience with Kubernetes and docker technologies
· Understanding and experience of development communities
Secondary Job Category
Early Professional Track
Not Applicable - Professional Hire