Help Desk Advisor Windows 10 (Bilingual)
City of London (Greater London) Teaching
Job description
The IBM CIO Help@IBM organisation is transforming how we provide Windows 10 Help Desk services. We are looking for talented Windows 10 advisors to join a team in London.
As a passionate, talented advisor, and integral part of this support team you will deliver a new "white glove" experience for our end users. Customer satisfaction is your key focus and you will be a significant contributor in delivering IT Support that will delight our IBM Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal will be to deliver excellence in solving end user problems.
As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyse complex multi-system issues. Sometimes you'll need to build great relationships with colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is happy and issue is resolved.
This role requires someone who has superb communication, collaboration and problem-solving skills, can multi task and who is an active listener with the flexibility to modify approach and adapt to customers' needs.
CIODEM19
Auto req ID
210037BR
Required Education
None
Role ( Job Role )
Deskside Support Representative
State / Province
LONDON, CITY OF
Primary job category
Technical Specialist
Company
(8660) IBM United Kingdom Limited
Contract type
Regular
Employment Type
Full-Time
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
F&O
Preferred Education
None
City / Township / Village
LONDON
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Extensive Windows experience professionally and/or personally
· Extensive professional troubleshooting expertise
· Customer experience and service focus
· Experience in successfully interacting with customers
· Proven problem-solving skills
· A 2nd language in Polish, Slovak, German, French, Spanish or Italian
Country/Region
United Kingdom
Preferred Technical and Professional Experience
· Highly experienced in Windows 10
· Experienced support desk representative
· Experience with Agile techniques applied in a customer service environment
· Windows 10 Technical Certifications
Secondary Job Category
Technical Services Specialist
Eligibility Requirements
· Fluent: Written and spoken English
Position Type
Professional
Early Professional Track
Not Applicable - Professional Hire
New Collar Role
Yes