Customized Solutions Technician

Job description

This role is performed by technical leads who specialize in providing technical support and direction to production operators. This role also provides service to clients on hardware and software components. Job responsibilities for this role include, but are not limited to integration and configuration services, production system administration and updates, capacity planning, monitoring and reporting production performance and quality compliance.The employee leads technical support or the business processes.

Skills:

Environment:
Experience and working knowledge in key functional processes. Awareness of business activities.

Communication/Negotiation:
Exchanges information, ideas and concepts. Requires negotiation to achieve coordination.

Problem Solving:
Use advanced technical knowledge to perform and apply new technical procedures to the business processes. May recommend improvements to existing technical procedures based on understanding of new technologies.

Contribution/Leadership:

Working individually or as a team member, may set work priorities within well established procedures and objectives.

May provide coordination of activities.

Gives technical direction. Viewed as a technical expert.

Impact on Business/Scope:

Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project.
Auto req ID

164583BR
Required Education

None
Role ( Job Role )

Customized Solutions Technician
State / Province

JALISCO
Primary job category

Manufacturing
Company

(0389) IBM de Mexico, S. de R.L.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Systems
Preferred Education

Bachelor's Degree
City / Township / Village

GUADALAJARA
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Skills:

Environment:
Experience and working knowledge in key functional processes. Awareness of business activities.

Communication/Negotiation:
Exchanges information, ideas and concepts. Requires negotiation to achieve coordination.

Problem Solving:
Use advanced technical knowledge to perform and apply new technical procedures to the business processes. May recommend improvements to existing technical procedures based on understanding of new technologies.

Contribution/Leadership:

Working individually or as a team member, may set work priorities within well established procedures and objectives.

May provide coordination of activities.

Gives technical direction. Viewed as a technical expert.

Impact on Business/Scope:

Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project.
Country/Region

Mexico
Preferred Technical and Professional Experience

Fluent English
Eligibility Requirements

NA
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
New Collar Role

No