Customer Services Representative with Italian - IBM - Wrocław - Wizbii

Customer Services Representative with Italian

  • Par IBM
  • Wrocław (Polska)
  • Bachelor's Degree
  • Secrétariat / Administration

Description de l'offre

IBM Global Services Delivery Center in Wroclaw employs IT professionals across all sectors. This site is fast becoming a “Centre of Excellence” in key areas of the global technology industry. Few places offer as many opportunities to gain knowledge in your field, to work in a stimulating environment and rewards for outstanding performance as IBM. IBM can provide the perfect setting for your career and freedom to enjoy a rich personal life.

The Customer Service department in Wrocław is a multicultural and multilingual environment where employees support major international clients with all IT requests in different languages in 24/7 service!

Job responsibilities:
• Be available to receive any new calls at start of shift
• Ensure consistent productivity and quality of service
• Meet SLAs and individual KPIs, maintain customer satisfaction
• Ensure that all tickets are logged and assigned according to the account's procedures
• Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call
• Handle and assist second level teams with problem determination
• Escalate queries when required to appropriate personnel
• Minimize outbound call duration and quantity
• Monitor ticket queues
• Apply end to end ticket and call handling expectations of account
• Escalate any issues as soon as they arise to the appropriate contact
• Identify knowledge management gaps and drive closure

• Basic IT literacy and willingness to learn
• High communication skills, customer attitude
• Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills
• 24/7 shift environment (including nights, weekends and holidays) – if required

Employment benefits:
• The successful candidate will have the opportunity to work in one of Europe's emerging markets,
• The successful candidate will work in a motivating multicultural environment gaining exposure to many areas of the business across the IBM Wroclaw Site

Additional Benefits:
• Trainings and certifications
• Private medical package and insurance package
• Multisport Card
• Working on international projects in multicultural teams
• Good to be an IBMer discounts
• Cinema & trips for IBMers
• Language classes
• Summer camps for children

Auto req ID

Required Education

Non-Degree Program
Role ( Job Role )

Service Delivery Specialist
State / Province

Primary job category

Technical Specialist

(1065) IBM Global Services Delivery Centre Polska Sp. z.o.o
Contract type

Employment Type


Is this role a commissionable/sales incentive based position?

Travel Required

No Travel
IBM Business Group

Preferred Education

Bachelor's Degree
City / Township / Village

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise


customer service
service desk

Preferred Technical and Professional Experience

Eligibility Requirements

Position Type

Early Professional
Early Professional Track

Track unaligned
New Collar Role


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À propos de IBM

IBM est leader mondial au service de la technologie de l'information. Ses activités, toujours au service de l'innovation, gravitent autour du matériel informatique, des logiciels et des services informatiques. Fondé en 1911, cette multinationale américaine a son siège social général à New York, aux États-Unis. En France, c'est à Bois-Colombes que se situe le siège depuis 1914. IBM France est aussi présent dans toutes les plus grandes villes françaises (Paris, Lyon, Marseille, Toulouse, Bordeaux, Montpellier...) et compte plus de 11000 collaborateurs.

L'entreprise très dynamique et en constante recherche d'innovation recrute régulièrement de jeunes diplômés en stages, alternances, VIE, CDD ou CDI pour être acteur de ce mouvement. La société offre des postes de consultants, de chefs de projet, architectes d'application, ingénieurs systèmes, mais prend également en charge des métiers tels que les ingénieurs marketing ou responsables ressources humaines. Peu importe la carrière que vous souhaitez bâtir, IBM peut vous permettre de vous épanouir grâce à ses nombreuses opportunités à travers le monde.

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