Customer Service Representative-QA

Job description

主要负责协助部门开展call, ticket & email QA，有QA相关经验优先

抽查检验同事的工作质量，与同事沟通和进行指导，帮助改进服务质量，对所有的评分进行分析

-协助部门开展培训课程；
-协助部门完成其他行政类工作（例如订会议室，组织活动等）

Auto req ID

315544BR
Required Education

Bachelor's Degree
Role ( Job Role )

Customer Service Representative
State / Province

LIAONING
Primary job category

Technical Specialist
Company

(1072) IBM Dalian Global Delivery Company Limited
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

DALIAN
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

-具有流畅的口头表达能力
-英语四级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)
-良好的人际沟通技巧与电话沟通习惯
-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解
-具有责任心,办事干练、反应灵活及团体合作精神
-能承受压力,能够处理各种紧急的情况,能接受加班工作
-具有呼叫中心或者客服工作经验

Skill-keywords

helpdesk
Preferred Technical and Professional Experience

None

Secondary Job Category

Technical Services Specialist
Eligibility Requirements

None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

Customer Service Representative-QA
Your Life @ IBM

-
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

-