Customer Service Representative

Job description

Provide helpdesk support to end users:
-Handle telephone calls, e-mail and fax
-Verify and log every call by following predefined policy and procedure
-Diagnosing problems and determining the severity
-Referring problems to support groups
-Updating the user on the call status, and confirming with the user that problem is fixed
-Ad hoc project and administration support

Auto req ID

200475BR
Required Education

Bachelor's Degree
Role ( Job Role )

Customer Service Representative
State / Province

GUANGDONG
Primary job category

Technical Specialist
Company

(0798) IBM Solution and Services (Shenzhen) Co., Ltd.
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

SHENZHEN
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

-Excellent command of English or Cantonese
-Basic English Skill. Good command of oral and written English. Excellent English Skill is preferred
-Excellent communication, telephone manner, technical skill and interpersonal skills
-Self initiative, pro-active, hard working, good attitude and team player
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
-On-shift duty is required
-Can accept flexible working hours
-Call Centre & customer service experience is a definite advantage

Skill-keywords

helpdesk
Country/Region

China
Preferred Technical and Professional Experience

None

Secondary Job Category

Technical Services Specialist
Eligibility Requirements

None
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No