2019 Internship - Asset Management Support Team Dispatcher

Job description

IBM is the world's largest business consulting, technology and services company. Completing an Internship at IBM will give you practical, on-the-job experience. You get great exposure to a global corporate environment working in a team of friendly professionals. IBM has an Australian wide Intern Network that provides opportunities to meet executives and participate in social events.

Internships are 12 months in tenure and will commence in February 2019

The IBM Asset Management Support team provides Level 2 Technical Support for customers across Asia-Pacific, using the Maximo software product and related products.
We are looking for our next rising star to join our Internship program as an Asset Management Support Team Dispatche r. In this role, you will have an opportunity to work in dynamic team of Software Engineers, with a strong global presence. You will be gaining invaluable experience in this agile environment, where you will be interacting with other Support teams globally, to promote optimal technical support to customers in the most efficient manner.
Why be an IBM Intern?
- Exposure into the latest technologies that are revolutionising the way businesses think, communicate and operate.
- Learn from industry-leading professionals, who will be investing in your training and development
- Become fully equipped with the knowledge and skills to advance your career in technology
- Endless opportunities within IBM. Many of our Interns move onto successful careers in Development, or Consulting, others choose to stay within Support organisation in consulting, teaching or management roles.

In this role, I will learn how to:
- Monitor a high number of Incoming queues for cases (problem tickets) to be dealt with.
- Assign new cases to members of the team depending on availability, workload and expertise area.
- Monitor queues for SEV 1 (urgent) cases that come in and assign them or notify other Dispatchers in other geographies.
- Notify Support Engineers of any cases that come back in incoming queues
- Handle cases coming from other non-standard Maximo silos
- Assist with reassigning cases to other Support teams in the UK and North America
- Participate in additional ad-hoc duties such as managing updates for the online Support Community and blogging release dates

Skills/Knowledge Preferred:
Team Player
Knowledge in Excel
Strong attention to detail
Strong written and verbal communication skills
Willingness to learn
Problem Solving

Duration : 12 months.
Location: Cumberland Forrest

To be eligible to apply:
• Have Australian citizenship or Australian Permanent Residency
• Have New Zealand citizenship or New Zealand Permanent Residency
• Have at least a credit average from respective universities
• You will be enrolled in a tertiary degree at University in Australia/ New Zealand – Throughout the internship program
• Candidates must be from Australian or New Zealand Universities
• Have no more than 2 years relevant work experience

Additional Important Information:
• Candidates are advised to populate their preferred email ID for the hiring process communication purpose
• Candidates are advised to provide a complete CV which outlines the required requirements(Example: Citizenship/PR status, Current/Latest Weighted Average Mark or Grade Point Average score/ Education Background/Work experiences)
• All applicants are required to check their email ID (1) business day after applying online to undergo an IPAT test. (MANDATORY TEST) Instructions for the test will be outlined in the email.

We believe true innovation is driven by diversity, so in order to uphold our reputation as an industry-leading enterprise, we rely on people from different backgrounds, different perspectives and different attitudes. So come on board and join us as we enter a new era for our industry – and our planet.

For more information about IBM's internship program:
http://www-07.ibm.com/employment/au/internships/aboutibm/index.html

Have a question you'd like to ask?
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To apply:
-Upload your CV, cover letter, academic transcript and your Right to Work document (AU/NZ passport, citizenship/birth certificate and photo identification).

Auto req ID

182222BR
Required Education

Bachelor's Degree
Role ( Job Role )

Business Operations Professional
State / Province

NEW SOUTH WALES
Primary job category

Enterprise Operations
Company

(0008) IBM Australia Limited
Contract type

Internship
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

Yes
Travel Required

No Travel
IBM Business Group

GLMKT
Preferred Education

Bachelor's Degree
City / Township / Village

WEST PENNANT HILLS
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

See above
Country/Region

Australia
Preferred Technical and Professional Experience

See above
Secondary Job Category

Other Enterprise Operations
Eligibility Requirements

·  See above
·  Australian or New Zealand Citizen or PR holder amongst other requirements
Position Type

Intern
Early Professional Track

Track unaligned
New Collar Role

Yes