Team Leader Front Office

Job description

Hyatt has redefined the hotel experience that reflects the Hindi meaning of "Andaz, personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide.

Uncomplicated, sophisticated, young-at-heart, genuine, hospitable, vibrant....what do these words mean to you? Do they describe you or even more, the way you love to work and the people you want to work with? If so, then come be a part of the Andaz Amsterdam Prinsengracht! The hotel combines the best of lifestyle and boutique hotels with a contemporary and personal approach. The hotel offers 117 artistically inspired spacious guestrooms ranging between 27 and 36 sq m and 5 luxury suites ranging from 55 to 141 sq m.

In this role you will be part of the Front Office team and responsible to assist in the smooth and efficient running of the Front Office department.

This includes the following responsibilities:
· Provides the Andaz experience to guests by personalizing the service and therefore being an example for the Andaz Hosts.
· Ensures that the Andaz Hosts deliver the brand promise and provide exceptional guest service at all times.
· Ensures that all the Andaz Hosts are familiar with the hotel's products and services, policies and local aspects.
· Spends all of your time in the Front Office area to ensure that it is managed well by the respective team.

Desired profile

·  We are looking for a candidate ideally with a relevant degree in Hospitality or Tourism.
·  In addition we expect a minimum of 2 year's work experience in the front office department or a hotel, at least 1 year on a supervisor level.
·  Well-developed communication and customer relations skills should be your strength.
·  A motivated, hands-on and enthusiastic personality would fit both the position and Hyatt´s organization culture perfectly.
·  Proficiency in English as well as Dutch is very important.