Guest Relations Executive

Job description

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

As a Guest Relations Executive, you will be ensuring the delivery of our brand promise and providing exceptional guest service at all times. Handling guest and internal customer inquiries and complaints with courtesy and efficiency, ensuring we resolve issues satisfactorily. You will also assist to improve productivity and maximize profit while staying true to our brand promise.

You will react to customer feedback on Medallia, Booking.com and TripAdvisor and implement necessary changes promptly. Collaboration is Key, and therefore, you will need to work closely with the Food and Beverage department to ensure promotions and menu items can be offered to guest for upsell alternatives. If you have worked at other Hotels as a Guest Relations Executive or if you find this role exciting, we'd love to hear from you!

Desired profile

Qualifications :

·  A true desire to satisfy the needs of others in a fast paced environment.
·  Refined verbal communication skills.