Guest Experience Host

Job description

Duties and Responsibilities

· Handles guest complaints to the satisfaction of all parties.
· Notifies the Room Division Manager, Head Host or Host Supervisor if assistance is required.
· Ensure that all equipment is properly maintained and in good working order at all time
· Coordinates with the Head Host with regards to all guest functions and ensure that FO notice boards display current information about hotel services and activities, outlet timings, etc.
· Must be able to provide in-depth local knowledge about the Alila Experiences offered and other guest activities within the vicinity of the hotel.
· Maintains an up to date listing of all activity suppliers, boutiques and restaurants frequented or of possible interest to guests.
· Familiarize with the updated current arrivals list and acquaint oneself with list of VIP, Returning, and Suite guests.
· To actively promote and sell the hotel's promotional activities and other facilities.
· To always be available to handle guest requests and be visible in the lobby or public area, meet guests and record all suggestion and comments received.

Desired profile

Qualifications :

Recruitment Criteria




1. Minimum SPM certification required

2. Experience in similar position or one position lower

3. Possesses people skills by approaching challenges / mistakes in a professional and objective manner

4. Possesses relevant administrative skills

5. Has a confident personality