Assistant Front Office Manager

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

We are happy to announce that our 5* hotel which is located in the Centre of Sochi is looking for Assistant Front Office Manager who will have to oversee the wide-ranging Front Office operations: staffing, rosters, financial discipline, standards and procedures, guest contact at every stage (from pre-arrival to follow up after departure), Regency Club (VIP lounge) handling, participation in planning and budgeting of the department.

We are happy to announce that our 5* hotel which is located in the Centre of Sochi is looking for Assistant Front Office Manager who will have to oversee the wide-ranging Front Office operations: staffing, rosters, financial discipline, standards and procedures, guest contact at every stage (from pre-arrival to follow up after departure), Regency Club (VIP lounge) handling, participation in planning and budgeting of the department.

Desired profile

We are looking for candidate who has:

·  university degree
·  front office experience not less than 3 years as AFOM, or not less 4 years as Supervisor
·  fluent English and Russian
·  stress resistance of high level
·  OPERA and MS Office skills and knowledge (advanced user)
·  flexible to work overtime including night shift if required

Assistant FOM monitor and control the day to day operations of all Front Office, assists the FOM with departmental administration, and undertakes full responsibility for the department in the FOM's absence. Striving to ensure maximum guest satisfaction and absolute financial discipline.