1 Ensures that all services offered to guests are always available and carried out with efficiency and courtesy in accordance with guidelines established and documented in the Departmental Operations Manual.
2 Liaises closely with Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue.
3 Meets and welcomes regular and VIP guests in line with the Hotel's Guest Recognition Programmer.
4 Liaises closely with all Department Heads to ensure accurate and prompt handling of incoming groups, VIPs and FIT guests.
5 Advises General Manager on room sales progress and status of bookings
6 Periodically inspects all hotel areas and building premises to ensure cleanliness and comfort for hotel guests is maintained and that all standards of amenities and touches are provided in rooms and public areas.
6 Coordinates all activities related to the achievement of guest satisfaction
7 Monitors and analyses the activities and business trends of competitor hotels on a regular basis.
8 Maintains a close relationship with travel agencies, local business groups and airlines.
9 Plans and implements effective up selling activities to ensure maximum room revenue through effective rate management.
10 Entertains frequent and potential customers.
Ideal candidate profile
1、Bachelor degree or above;
2、Experienced in service management, hotel management training, understand public relations etiquette, psychology, management and hotel business knowledge;
3、Have more than 5 years of experience in star hotel room management;
4、Have good English writing, speaking and reading skills;