Role Title: QA and Test Analyst
Business: Wealth & Personal Banking
Role Purpose / Description
If you're looking for further opportunities to develop your career, take the next step in fulfiling your potential right here at HSBC.
Wealth & Personal Banking serves more than 50 million customers worldwide with a complete range of Wealth & Personal Banking services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Digital Channels QA & Testing Analyst.
-Responsible for coordination Business Testing with the local countries for changes to the digital channels in public website, Internet Banking, Share dealing, and Mobile
-To ensure these meet customer expectations both internal and external, ensuring defects are identified before release
-Undertake test preparation for a variety of projects resource estimating, planning, scoping, identifying data and environment requirements.
-Write and review range of testing documentation.
-Coordinate testing tasks for specific projects, progress issues and escalate where necessary.
-Regularly review testing processes in order to identify ways to improve efficiency.
-Plan and support validation activity for live releases of new services.
-Coordinate activity of testers on multiple projects and provide support/coaching
-Establish close working relationships within WPB Channels Transformation
-Work collaboratively with software delivery and change delivery, Marketing and operational areas
-Review test documentation and provide coaching and feedback to colleagues
-Adoption and use of testing standards and processes
-Chair and attend project update meetings, deliver project updates and escalate any known issues and concerns
-Adherence to mandatory objectives
-Alignment of activity to departmental governance
Ideal candidate profile
Knowledge & Experience / Qualifications
-Excellent knowledge and experience of the testing process
-Good knowledge of the digital channels, and strong awareness of customer expectations
-Excellent awareness of technology and the internet including browsers, operating systems and devices
-Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
-A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals roles and responsibilities.
-Good communication skills, both written and verbal, to explain complex issues
-Good decision making skills to be able to evaluate importance of defects found during testing, based on impact
-Enthusiastic and self-motivated
-Innovative having the ability to approach things differently or do different things to deliver goals
-Ability to influence and challenge to ensure that customer needs are represented
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC's global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi'an, are world-class technology hubs with industrial delivery capability.
Some careers grow faster than others
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.