Head of Lending Technology UK

Job description

Job description

Join a digital first bank that’s powered by people.

Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture.

The Lending Value Stream is 1of 5 strategic pillars within Wealth and Personal Banking (WPB) overseeing the technology management lifecycle for all WPB Retail Lending products including Loans, Credit Cards, Mortgages, Partnership Lending and Commercial corporate cards spanning 5 regions.

This role is a key position in the Lending Technology senior leadership team and will be instrumental in developing and delivering a Technology strategy that supports the significant pivot to our business growth in the region, sponsoring and driving the continued adoption and maturation of DevOps and agile principles. The role will require regular interactions with Senior Executives across Business and Technology, as well as Audit and Regulators and will be accountable for driving the prioritization of the portfolio, service management, critical service, and risk reviews.

Reporting into the Global Head of Lending Technology, and working closely with the Regional WPB CIO, the regional Head of Lending Technology will be responsible for the oversight and management of Lending products for the region.

Job Requirements:

·  An experienced Banking Technology professional with proven experience in scaled delivery management.
·  Responsibility for heading, managing, guiding teams who facilitate changes to the Group’s IT environment and specialists delivering projects and service controls for the region.
·  Responsibility for the Lending Technology portfolio within the market, executing the Technology strategy in alignment with the business strategy, to maximise portfolio growth, cost effectiveness, risk management, people management, and innovation.
·  Establish and drive strategic direction for the Lending technical estate.
·  This role will actively support incident and outage management and responses.
·  End to end accountability of technology delivery in a high-growth digital environment, exhibiting strong ability to build and implement strategies for solving ambiguous customer-focused problems.
·  Developing clear strategic priorities ensuring resources (capability, people & funding) are enabled to deliver new features and compelling services within Lending.
·  Management of planning cycles aligned to quarterly business reviews.
·  Full ownership of technology delivery roadmap, managing changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits.
·  Enabling delivery by resolving major delivery ambiguities and removing major delivery blockers as required
·  Obtaining buy in from and influencing senior management and stakeholders programme plans, commitments, changes including requirements, quality assurance plans, budget, scope, resources, risk mitigation and contingency plans.
·  Foster and develop a customer centric ethos, use customer insight to continuously enhance a seamless customer experience, increasing loyalty, advocacy, and retention.
·  Anticipates and identifies issues that impact on WPB Technology and the Group’s reputation and provide insight and counsel to the CIO, COO, ExCo and wider functions as required.

Leadership Requirements:

·  Effectively create and communicate strategy and plans with the team.
·  Provide clear direction, set, and ensure that the teams within the regional Lending Value Stream have clearly defined roles, objectives, processes, and targets focused on delivery and efficiency.
·  Ensure that the onshore and offshore delivery units engage effectively.

Operational Effectiveness & Control:

·  Ensure that the teams have appropriate tools and training to meet the requirements of their roles.
·  Actively support and promote group and local strategic projects in support of the business strategy.
·  Look to drive and champion Agile, DevOps with New Ways of Operating principles.
·  Ensure due diligence of appropriate business, IT and regulatory processes are followed when existing systems are modified, or new systems are developed with the objective of improving quality whilst increasing cost-effectiveness and achieving appropriate levels of risk-management.
·  Ensure compliance with all relevant instructions and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behaviour.
·  Support any Global, Regional operational effectiveness initiatives as required, acting as lead for the region and country.

Requirements

Qualifications & Skills:

·  Suitable candidate will have strong demonstrable experience in leading sophisticated, complex, and large-scale initiatives.
·  Experience in understating of commercial drivers of point-of-sale lending products and credit risk.
·  Excellent understanding of current and future regulatory environments relating to Lending products.
·  Outstanding Technology leader who is passionate about driving the business agenda and strategic change in a matrix environment
·  Strong background in transformation, portfolio management, risk, good judgment, process, and delivery focused.
·  Strong leadership, stakeholder, and people management skills, able to navigate across structures in complex business organisations.
·  Proven ability to work across multi-disciplinary and diverse work environments.
·  Leading and directing executive and non-executive work groups effecting change through people in a large matrix organization
·  Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business.
·  The ability to deconstruct and solve problems, to investigate drivers and “root causes” and drive business action planning to deliver solutions.
·  Experience of leading teams in agile at-scale methods using DevOps tools and process
·  Managing operational functions, directing process reengineering and efficiency exercises
·  Effective communication, influencing and negotiation and strong stakeholder management skills at all levels and across diverse, global teams and key stakeholders across WPB Tech and the wider HSBC.
·  Successful experience developing and retaining critical talent.
·  Strong leadership skills for diverse teams across global functions, teamwork, gathering information and analyzing, judgment and decision making, communication competencies.
·  Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe)

This role is open to London/Sheffield 

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

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Email: hsbc.recruitment@hsbc.com
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