A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Card and Loans Officer
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Card and Loans Officer .
Provide professional and all rounded hotline services, handle enquiries and promote unsecured loan products (card, personal loan, etc.) proactively via inbound and outbound channels
Promote loan / insurance products when customer's need are being identified to reach the sales achievement for the department
Contribute to the achieving the section's service and sales objectives
Timely respond to customer's feedbacks, drive for service improvement and better customer experience
Assist team head to review and allocate the resources so as to optimize the team productivity
Identify the potential improvement areas to enhance the work efficiency
Coordinate and liaise with relevant parties to ensure smooth implementation of various projects
Ensure all processes of the team comply with the internal control standards, group compliance policy and external regulatory requirements
Ideal candidate profile
· Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
· Willing to work on flexi-hours
· Minimum 3 years of experience in Retails Banking, Call Centre or Telemarketing business
· Strong sales and customer service orientation, with ability to work under pressure
· Proficiency in both English and Chinese, with fluency in Putonghua an advantage
· High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
(Candidates with less experience will be considered for the position of Senior Card and Loans Representative)
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.