Associate Corporate Relationship Support Manager

Job description

Job description

Some careers open more doors than others. 

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Associate Relationship Manager

  As the Associate Relationship Manager will assist the Global Relationship Managers in retaining and growing CMB customer relationships, adhering to the Group values, business strategy, operational policies, regulatory requirements and risk management practices. The ARM will also take responsibility for dealing with all aspects of New to Bank credit applications and global onboarding, internal and external relationship reviews, working on ad hoc projects including (but not limited to): sales pitches, BDM/product co-ordination, prospect research and calling, sector analysis, client portfolio reporting and others as required.

  Here’s what you can expect:

  The Associate Relationship Manager is also expected to be an integral part of the corporate banking team enabling the team to deliver the optimum contribution towards the CMB Annual Operating Plan (AOP), improve client engagement, maximize operational efficiency and allow for the maximum amount of client engagement. The ARM will be expected to prepare concise call reports, research and analyze client, industry and competitor financial and macro-economic data, conduct supplier / buyer analysis and be an active participant in client due-diligence calls. In addition, the role holder will be expected to represent the bank at client meetings, introduce product partners, coordinate the application process, and work closely with internal stakeholders on credit or product onboarding process, systems updating KYC and documentation.

  At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

  As an HSBC employee in India, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes.

  HSBC’s global capabilities and footprint allow our teams to provide a single coverage point for local and multinational clients operating internationally. Offering vast expertise and local knowledge, especially in emerging markets, our products and services have been designed to meet the global financial needs of our clients, whatever and wherever they are. India is a priority market for HSBC’s Global network.

  Taking on the role of Associate Relationship Manager with our local cum multinationals team in Ahmedabad, you will provide relationship management coverage to a mix of local clients and subsidiaries of high profile inbound Commercial Banking customers across the full spectrum of corporate banking products. The strategy is to provide consistent, in-depth and dedicated coverage across the HSBC network with the end goal to deepen our relationship with our customers. 

  This role presents a fantastic hands-on opportunity for the right individual to develop their coverage banking relationship management skills whilst being exposed to the full range of institutional banking products and services.

  Your main responsibilities will include:

·  Prepare quality, creditworthy new business and review proposals within agreed deadlines for submission to the appropriate approval authorities and work with internal stakeholders and RM for closure on the submitted proposals.
·  Acting as the primary point of contact for key clients and internal colleagues both locally and internationally across a wide range of product and client relationship matters
·  Establishing strong and close working relationships with key individuals in clients’ management team
·  Working collaboratively with other global businesses, product and service partners to identify opportunities to connect customers and strengthen the relationship
·  Deepen client relationships and develop effective strategies to improve income generation, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
·  Negotiate and structure credit facilities and documentation under the constraints of credit/lending policies and market standards, in meeting clients’ needs as a result of thorough understanding of their businesses, financing requirements and market conditions
·  Maintaining a proactive calling programme to service clients, ensuring senior management and key stakeholders for key corporate clients are contacted regularly
·  Delivering a high quality service by owning customer engagement, striving for excellence in all interactions, and always acting according to the highest professional standards
·  Co-ordinate with Internal Teams for ensuring account opening and KYC remediation’s are completed on time. Ensure timely compliance with all FCC requirements for the portfolio. Ensure implementation of all audit and regulatory recommendations and constant monitoring/ review of the assigned portfolio including supporting RMs with managing RMTs.     
·  Collation of various MIS as per requirement from time to time.
·  Identify and introduce credit, service and operational improvements to improve the overall client experience

  Requirements

To be successful in this role you will require:

·  Solid experience dealing with corporate/institutional clients across the full spectrum of corporate banking products.
·  The ability to build strong and lasting relationships with internal and external stakeholders. 
·  Strong sales and customer service orientation, with the ability to work independently and autonomously under pressure.
·  A keen interest in the market and specific client developments in order to take a pro-active role across broad industry sectors.
·  Ability to balance and address conflicting priorities amongst Commercial Banking clients and internal business requirements.
·  Able to manage the role’s workflow through strong organisational skills and time management.
·  Understanding of compliance obligations, risk management and credit mitigants, preferably gained through experience in front line and risk roles.
·  Sound communication, interpersonal and analytical skills.
·  ·      Ability to work on fast turnarounds, tight deadlines & handle competing time bound priorities
·  A tertiary qualification in a relevant discipline.

 

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment.

Requirements

·  Minimum Graduation or as required for the role, whichever is higher

Additional Information

·  Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Useful Link

Link to Careers Site: Click   HERE  

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India