Assistant Retail Banking Sales Management Manager - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Retail Banking Sales Management Manager

Retail Distribution – Distribution Management Department

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high calibre professional to join our Distribution Management Department as Assistant Retail Banking Sales Management Manager.

Principal responsibilities

· Assist manager in formulating and implementing business strategic plans and relevant marketing activities in branch network
· Support quality enhancement programs/initiatives to elevate the professionalism and selling skills of branch sales staff
· Collect market update information for management that facilitate recommendation of new services
· Identify areas for improvement and work with relevant departments to streamline the workflow for enhancing channel efficiency and customer experience
· Collaborate with internal compliance and quality assurance units on sales quality of branch staff and take remedial measures to ensure strict adherence to the compliance standards

Desired profile

Qualifications :

Requirements

·  University degree in Business or related fields, less academically qualified candidates with relevant work experience will also be considered
·  Around 3 years' experience in retail banking, exposure to mortgage sales will be an advantage
·  Self-motivated with strong sales and customer orientation
·  Good planning and interpersonal skills
·  Strong drive to succeed and ability to work under pressure
·  Proficiency in both English and Chinese with sound knowledge of application software
·  Great sense of ownership and high level of customer centricity mindset with dedication to deliver exceptional quality services for customers