Transaction Monitoring Investigator- FCR ops - ASP HK HASE FCCOps TM L2 GZC - HSBC Operations, Services and Technology - GZC

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

Impact on the Business/Function
· Consider Unusual Activity Reports submitted by HSBC Group operations in the UK and ensure that suspicious activity is reported to the authorities in accordance with regulatory requirements where appropriate.
· Pro-actively gather intelligence from media reports and appropriate websites to identify customers of HSBC involved in crime/ML/terrorism etc. Build on their knowledge of latest Anti Money laundering trends
· Instructions / requests are correctly interpreted and fully undertaken.
· Common fraud / errors / irregular customer requests are identified and escalated in accordance with procedures in a timely manner.
· Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
· Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
· Ensure that the productivity and quality levels are achieved as per the standards sent for the process.
· All data requirements (timesheets and ad hoc process information) are accurately updated in a timely manner.
· Collection of the necessary transaction background information / source documents for analysis.
· By adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity.
· Issues / problems are effectively investigated and resolved or are appropriately referred with recommendations to the Line Manager.

Customers / Stakeholders
· Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
· Issues / problems are effectively investigated and resolved or are appropriately referred with recommendations.
· Demonstrate ways to improve customer service and increase productivity.
· Timely referral to the respective Relationship Manager's / Business
· Partners for queries is made appropriately.
· Provide accurate and valid referrals to the respective Business Partners / L3.

Leadership & Teamwork
· Support specific (i.e. named) projects as requested and guided by management. –
· Acquire and update knowledge on procedures/latest Anti Money Laundering Trends related to relevant processes.
· The job holder needs to share his opinions/ experiences on cases with the team so as to give a better insight to the other investigators to make a reasoned judgment.
· Share best practices, Assist or provide support/feedback to the CAMP L1Team.
· Support projects on increasing awareness of Anti Money Laundering across the section.
· Work with the team to achieve completion of AML transaction report within agreed timelines.

Operational Effectiveness & Control
· UAR's and alerts are effectively investigated and resolved or are appropriately referred with recommendations.
· By ensuring all actions take account of the likelihood of operational risk occurring.
· By addressing any areas of concern in conjunction with line management and/or the appropriate department.
· To continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
· The Level 2 to undertake review and feedback CAMP Level 1 on the alerts escalated for further investigation.

Desired profile

Qualifications :

Knowledge

·  Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
·  Bank IT systems
·  Product knowledge
·  Knowledge of topical issues relating to money laundering, crime and terrorism.

Experience

·  Relevant experience in TM CAMP L1 processes.
·  Broad experience of how the different financial circumstances of customers are reflected in their account activity and the ability from that experience to recognize when activity is suspicious rather than unusual or in keeping.

Skills

·  Ability to speak and understand English fluently.
·  Ability to write business letters and reports
·  Strong decision making skills
·  Ability to grasp quickly.
·  Strong analytical skills
·  Ability to understand and interpret numeric data.
·  Flexibility to work shifts.
·  Ability to work under pressure
·  Ability to build rapport with people.
·  Ability to maintain focus while working with voluminous data.
·  Ability to multi Task
·  Investigative skills
·  Ability to make a reasoned judgment from all the facts available as to whether activity on an account warrants suspicion of criminal activity.

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***