Analyst Retail Banking & Wealth Management HSBC China
Shanghai, 中华人民共和国 Project / Product management
Job description
Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.
We are currently seeking an experienced professional to join our team.
In this role, you will:
RBWM Business Transformation Analysts are at the centre of how Transformation shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for supporting Requirements Management, Design, Change Management and Implementation Management activities. Analysts work collaboratively with Business Analysts, Process and Business Consultants, delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support IT with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Analyst will support Change Management activities such as early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Analysts will also support Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they will support Process Consultants in analysing and re-engineering world class business processes.
Desired profile
Qualifications :
To be successful in the role, you should meet the following requirements:
Knowledge
Awareness of Transformation Business Transformation Frameworks, Agile methodologies and best practice techniques
Awareness of the purpose, values, culture and fundamentals of RBWM Transformation
An understanding of HSBC Group structures, processes and objectives
Some knowledge of process improvement or requirements gathering techniques
Demonstrated ability to build and maintain effective relationships
Experience
Overall financial services industry knowledge with specific functional expertise
Experience gathering requirements, process re-engineering or conducting design activity
Experience of communicating effectively with a range of stakeholders
Exposure to change implementation activity
Some experience of data analysis and interpretation.
Good verbal and written communication skills and some experience in face-to-face presentation.
Capabilities
Achieving Excellence
Business Analysis and Design
Change and Implementation Management
Problem Solving and Critical thinking
Embracing Change
Delivery at Pace
Collaboration
Impactful communication
Commerciality
Leading Self and Others
Process Re-engineering
Tracking, Reporting and Governance
Planning and Plan Management
Risk and Issue Management
Stakeholder Management
Qualifications and Accreditations
Certification of Competency in Business Analysis (CCBA) - Desirable
Certified Business Analysis Professional (CBAP) - Optional
Lean Six Sigma Yellow / Green Belt - Optional
Degree in Business Information Systems or a related field - Optional
You’ll achieve more at HSBC.
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Issued by HSBC Bank (China) Company Limited