AM Wealth Services FTC 6months

Job description

Job Title: AM- Wealth Services

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Business Descriptor:

HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.

Within HSBC Technology and Services, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Principal Responsibilities

· To manage operations of Demat Services efficiently and be able to take on additional challenges on account of increased business. This would include various operational activities like account opening/maintenance/closure/Dematerialization and Rematerialization request forms and delivery instruction slip within required timelines.
· Safeguards the bank from business loss by achieving tight control on operations.
· To support the new product development / enhancement of the Demat system
· Demonstrate ways to improve customer service and increase productivity by focusing and proactively identifying issues
· Assist Line Manager/Supervisor with managing day-to-day operations and support peers on process, if needed
· To review the processes, identify risk and provide solutions to contain them
· To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
· Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
· To work on self-development. To cope with additional volumes, new products and regulatory requirements
· To be a backup and actively do the quality check on process related to wealth which is processed by the team members from audit point.
· To assist in conducting monthly governance meeting along with business and derive improved quality and service standard

Desired profile

Qualifications :

QUALIFICATIONS

· Bachelor of Commerce/Arts

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^ For Commercial Banking only: Please insert the following sentence at the end of the Principal Responsibilities section (Seek clarity from your HR RM in case of doubt):

“Please note that this role will also be referred to internally as [insert internal job title]”

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