Assistant Front of House Manager

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych.

The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.

Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired.

Homage’s restaurant and Décor pays tribute to the Grand Cafés of Europe Renaissance, offering a high standard of Modern British Food. Good Godfrey’s bar & Lounge offers crafty & cosmopolitan cocktails as well as canapés and light bites.

Salary   £37,000 a year + Incentives (39 Hours a week)

Benefits

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

High street discounts: with Perks at Work

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

Healthy meals provided

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

 What will I be doing?

·               Assist the Front of House Manager to oversee the entire Front Office operation to maintain high standards

·               To evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

·               Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme

·               Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

·               Assist the Front of House Manager with setting departmental objectives, work schedules, budgets, policies, and procedures

·               Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

·               Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

·               Monitor staffing levels to meet cover business demands

·               Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes

·               Assist the Front of House Manager with recruiting, managing, training and developing the Front Office team

What are we looking for?

·               Previous managerial experience in Front Office within the hotel industry

·               Previous experience as an assistant Front of House Manager of Front Office Manager

·               High level of IT proficiency

·               High level of commercial awareness and sales capabilities

·               Excellent leadership, interpersonal and communication skills

·               Commitment to delivering a high level of customer service

·               Ability to work under pressure

·               Excellent grooming standards

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company