STAGE - Customer Success Engagement Internship H/F

  • Secrétariat / Administration
  • Paris
  • A négocier

Description

STAGE - Customer Success Engagement Internship H/F

Job Number

2772435

Business

GE Digital

Business Segment

Digital Operations & Integration

About Us

GE est le premier groupe industriel numérique mondial, au centre de la transformation numérique industrielle grâce à des machines intelligentes, et des solutions connectées. GE Digital http://www.ge.com/digital/ est l'activité mondiale de General Electric dédiée au numérique. Elle développe les logiciels, les systèmes de contrôle et les plates-formes informatiques qui permettent à General Electric et à ses clients d'optimiser les processus et la performance des équipements de nos clients. En collaboration avec eux, GE Digital explore les meilleures solutions pour accroître la fiabilité des actifs, augmenter leur performance, et réduire les coûts et les risques d'exploitation.
Grâce à GE Digital, GE fera bénéficier à ses clients à la fois du savoir-faire industriel du groupe, de son expertise en matière d'analyse des données industrielles, et de Predix, notre plate-forme cloud dédiée au développement des applications de l'internet industriel.

Posted Position Title

STAGE - Customer Success Engagement Internship H/F

Career Level

Co-op/Intern

Function

Business Management

Function Segment

Administration and Support

Location(s) Where Opening Is Available

France

City

Paris

Postal Code

75002

Relocation Assistance

No

Role Summary/Purpose

The Customer Success Engagement Specialist intern delivers the Customer Engagement at GE Digital Foundries. This role involves working with Customers, GE Businesses, Partners, Facilities and IT teams to drive successful business initiatives.

Essential Responsibilities

In this role, you will:
• Collaborate with Customers and GE Businesses and drive successful business outcomes via Executive Briefings, and Co-creation programs
• Manage new programs and initiatives at the Digital Foundry, and work closely with the Engagement Leader
• Research, procure and implement new tools, technologies and processes to drive operational efficiencies
• Develop deep understanding of Executive Briefing and Collaboration Center tools and processes, and help optimize and improve operations. Provide metrics and reports detailing customer visits and their outcomes for executive review
• Work with the customer engagement team of the foundry, GE business units and account executives to develop a comprehensive understanding of the customers' challenges and objectives
• Create cross-functional engagement plans that build meaningful, strategic relationships that lead to further engagements and encourage advocacy while increasing customer loyalty, commitment, and excitement
• Co-create new outcomes at remarkable speed by enabling ideation and co-creation sessions with GE customers
• Work in a dynamic and hands-on role that requires a multi-disciplinary approach while working with all parts of the business to deliver the best experience to GE businesses and their customers
• Work closely with GE business executives, Product Management, Engineering, User Experience, Cyber security, Marketing, Sales, and with external customer to define business and operating models for the Executive Briefings and Collaboration sessions as well as drive the execution of these models
• Pro-actively and consistently incorporate customer feedback into the engagement process and use quantitative and qualitative analysis to drive operational excellence in the areas
• Build various outcome maps of several Industrial segments to map the important pain points of our customers
• Build and implement reporting tools to monitor and improve the operational efficiency

Qualifications/Requirements

• Master's Degree in Business, Science or Engineering from an accredited university
• Breadth of skill sets including consulting, strategic planning and has an understanding of Big Data, SaaS and Cloud software solutions
• Experience in multi-country and multi-cultural environment
• Experience in Agile methods
• Fluent English required, other EU language appreciated

Desired Characteristics

• Good understanding of Big Data, Saas as well as cloud and on premise software solutions
• Seasoned professional with a breadth of skill sets including sales, business development, facilitation, and consulting. Ability to manage projects & project managers teams is a big plus
• Excellent organization skills with the ability to manage multiple tasks and details
• Ability to work under pressure and under tight deadlines
• Ability to work independently and without supervision
• Excellent facilitation, presentation, interpersonal and communication skills
• Worked in large/complex software/software service applications and lean software startup